It has been confirmed that e-mail information from our store is not being delivered normally from customers who use mobile (smartphone) e-mail addresses or free e-mails such as Gmail and Yahoo mail.
After you place an order, we usually send an [order confirmation email (automatic delivery)] from email@example.com. If you do not receive an email from our store, the following situations are possible, so please check the contents.
Customers using mobile email addresses
It is possible that the e-mail has not arrived due to the junk e-mail settings of your mobile phone company (au, docomo, softbank, etc.). Depending on the mobile phone device, emails sent from PCs and emails containing URLs may be set to "reject all reception" by default, even if you are not aware of this setting.
We apologize for the inconvenience, but please check your spam mail settings and designated reception settings once again, and set them so that you can receive mail from our store [firstname.lastname@example.org].
Customers using free email addresses
There is a possibility that the e-mail from our shop [ email@example.com ] is judged as spam by the spam prevention function, and it is automatically sorted to the spam folder or trash box. Please check your spam folder and trash once.
After that, we apologize for the inconvenience, but if you contact us from [Inquiries], we will resend the order confirmation email.
*Please note that our shop is closed on Saturdays, Sundays, and public holidays, and may take long holidays during the year-end and New Year holidays and summer holidays. Thank you for your understanding.